SOL Yoga Marketing & Contact Information Privacy Policy (Canada)

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At SOL Yoga, we are committed to protecting your privacy and handling your personal information responsibly and in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

This policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our studio, services, website, or communications.

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1. Personal Information We Collect

We may collect the following personal information:

• Name

• Email address

• Phone number

• Mailing address (if provided)

• Class attendance, purchase history, and membership details (for communication relevance only)

• Communication preferences

Personal information is collected when you:

• Register for classes, memberships, workshops, or events

• Subscribe to email or SMS communications

• Make a purchase or inquiry

• Participate in promotions, surveys, or studio communications

We limit collection to what is necessary for identified purposes.

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2. Purposes for Collection and Use

Your personal information is used for the following purposes:

• Providing studio services and managing your account

• Communicating schedules, updates, announcements, and changes

• Sending marketing communications such as promotions, special offers, workshops, and events

• Responding to inquiries and providing customer support

• Improving our services, offerings, and communications

We do not use your information for purposes beyond those described without obtaining additional consent, unless permitted or required by law.

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3. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law.

Consent may be:

• Express, such as when you sign up for communications

• Implied, such as when you provide contact information to receive services

You may withdraw your consent at any time, subject to legal or contractual restrictions (see Section 7).

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4. Disclosure of Personal Information

SOL Yoga does not sell, rent, or trade your personal information.

We may disclose personal information to trusted third-party service providers (such as booking, scheduling, email, SMS, or payment platforms including Mindbody) strictly for business operations. These providers are contractually required to protect your information and use it only for the intended purpose.

Personal information may also be disclosed if required by law or legal process.

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5. Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification.

While no security system is completely foolproof, we use reputable platforms and industry best practices to protect your data.

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6. Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer required, information is securely destroyed or anonymized.

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7. Access, Correction & Withdrawal of Consent

You have the right to:

• Request access to your personal information

• Request corrections to inaccurate or incomplete information

• Withdraw consent for marketing communications at any time

You may opt out by:

• Clicking the “unsubscribe” link in emails

• Replying “STOP” to SMS messages (if applicable)

• Contacting us directly using the details below

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8. Accountability & Contact Information

SOL Yoga is responsible for personal information under its control.

If you have questions, concerns, or requests regarding this policy or your personal information, please contact:

Privacy Contact – SOL Yoga
Email: William@solniagara.com
Phone: 905-658-0993

If your concerns are not resolved, you have the right to contact the Office of the Privacy Commissioner of Canada.

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